FREE SHIPPING IN CANADA ON ALL ORDERS
Orders are dispatched within 2-3 business days via Toronto
You should receive a follow up email after you order with a tracking number. If you for some reason do not receive it, kindly email us at email@example.com we will be happy to send it to you.
If your package did not arrive but your tracking number has confirmed delivery then we will have our shipping center open a service ticket with Canada Post to investigate. Canada Post will be contacting you to ask questions about how mail gets delivered, if anyone else in the household might have received the package, etc. This process can take one week to a month. If Canada Post deems the package lost or stolen, then a separate claim will be made.
Please note that if tracking indicates it has been delivered and Canada Post can not resolve the issue then we are not responsible for lost, misplaced or stolen packages.
Canada Post Standard delivery: 3-5 shipping days
Shipping days are Monday to Friday and exclude processing time of 1- working day
You will never be charged for duties or import fees in Canada, but customer may differ outside Canada.
Please allow extra time if you live in a remote area. Weather conditions, strikes and busier times such as holidays may impact delivery times.
To return or exchange unopened/unused products please see Store Policy or email Customer Care at firstname.lastname@example.org
United States | Confirmed Delivery Shipping: Signature is required upon delivery. We are offering delivery with signature required to the Contiguous US for $15 Shipping rate
Shipping to USA : 3-5 days
If you would like us to ship your products outside of North America, kindly email us at email@example.com and we would be happy to arrange international shipping directly with you (not via our online store checkout). Please note that there is a $25.00 CAD minimum order on all international orders.