FAQ


Who are the products for ?

AESARA Organic Skincare products are for women and men with every skin type looking for exceptional beauty and luxury wellness products.  100% Natural - Non Toxic skincare that doesn't compromise on ingredient integrity, safety of ingredients, potency and purity. 

NO Sulphates, No Parabens, NO SLS's, NO phthalates and NO synthetic fragrances.

Why does my skin need these serums ?

Aesara formulates extremely high quality anti-aging skin nourishments to deeply hydrate the epidermal layers, help aid in collagen production, soothe inflammation, diminish fine lines and reduce hyper-pigmentation and redness to slow down aging from Photo-aging and Free Radical damage.

Can I combine with stronger Retinols and Vitamin C ?

Yes, in fact combining potent Retinols or Vitamin C creams/serums with nourishing Anti-Oxidants has been known to enhance anti-aging benefits, and help alleviate irritation, dryness and redness typical of these cosmeceuticals.  

Is AESARA a serum or a moisturizer?

AESARA Organic Serum's are high performance, ultra light botanical face oils with exceptional multi-correctional and deep penetrability of a serum. A truly restorative serum for day and night. Excellent for all skin types.

How many Organic ingredients are used in the formulations?

AESARA Serum's use 34 Bio-Active Plant and Flower Botanicals with exceptional healing, anti-inflammatory and anti-aging properties.  96% - 97% Certified Organic Ingredients per bottle with therapeutic grade essential oils and power antioxidants CoenzymeQ10 and natural Resveratrol.

So, what does that mean for your skin?

It means that your skin is receiving the highest level of antioxidants, vitamins, minerals and fatty acids it needs daily to heal itself, repair cell damage and nourish skin to become more vibrant, toned, clear and younger looking.

What is the best serum for Sensitive skin?

We recommend using our Sensitivity Anti-Aging Multi Corrector Serum for sensitive skin. It is packed solid with 20 anti-inflammatory botanicals - 96% Organics to soothe redness, diminish fine lines, brighten and even skin tone to total skin health. 

Which is the best serum for Acne prone skin?

Carpe Diem Active Anti-Oxidant and Sensitivity Anti Aging Multi Corrector Serum was developed for to help with acne and hormonal skin.  With healing phyto-nutrients and polyphenols derived from key organic botanicals helps detox and unclog pores. Always remember to clean skin and use a toner if needed before using serum. 

What is the best serum for Dull skin ?

We recommend our SUR MER Radiant Youth Serum to bring back that youthful, sexy glow. Supercharged with 97% organics, and natural antioxidants T-Resveratrol grape skin found in Pinot Noir to quench skin thirst, restore lost vitamins and minerals for a younger, clearer and more radiant complexion. 

Can I use the serums instead of eye creams ? 

AESARA Organic Serums are effective for the eye area but precaution must be taken as oil travels and the under eye area is very sensitive. Try adding 1 drop with your eye cream and pat into the outside eye area with pinky finger. Use sparingly. 

What are cosmetic spa 'AfterCare' dermal serums?

Caring for your skin before or after spa treatments or non surgical cosmetic procedures helps reboot and re-nourish skin back to  health. They can often help facilitate post treatment 'down time' and continue the spa experience after your treatment has ended.  Always consult with your aesthetician or doctor and follow their 'aftercare' advice for optimal skin results specific to your needs. 

Do you test on animals ?

AESARA Organic Skincare does not test on animals.

What is the shelf life ? 

Once opened, the shelf life is 12-14 months. Proper storage and care of your AESARA Organic Serums includes keeping it out of direct sunlight.

What is your shipping policy?

We offer $10 SHIPPING IN CANADA for each order shipped with tracking.

PROMO CODE : SALE15 (For all orders over $100)

See Store Policy for further details.

USA Shipping Flat Rate $15 CAD

What is your refund policy ?

We are happy to provide a full refund for any unused/unopened products returned within 30 days of receipt of the product. The customer is responsible for all return shipping costs, as well as customs and duty fees. After 30 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.

If the product is defective or arrived damaged, send us an email and include pictures within 10 days of receiving the product. We will assess the extent of the damage and potentially provide a full refund.

Products purchased from our stockists are subject to the return policies of that stockist. We do not accept any returns of products purchased from our stockists.

Please contact us at Customer Care and we will do our very best to resolve any issue you may have : hello@aesaraorganicskincare.com for further information.

When will my orders be shipped? 

Orders are dispatched within 2-3 business days via Toronto

Canadian Standard delivery in Canada:  3-5 shipping days

United States delivery time : 3-5 shipping days

Email us for International shipping orders

Shipping days are Monday to  Friday and exclude processing time of 1- working day.  You will never be charged for duties or import fees in Canada, but customer may differ outside Canada. Please allow extra time if you live in a remote area. Weather conditions, strikes and busier times such as holidays  may impact delivery times. Please see store policy for further details.

How can my store sign up for a 'AESARA' wholesale account ?

If your Boutique store, Medi-spa or Clinic is fabulous and beautiful with exceptional customer service and a discerning clientele looking for luxury organic skincare solutions for sensitive and aging skin then we would love to hear from you. 

For Stockist Inquiries, please send us an email to apply for a wholesale account at Customer Care at : hello@aesaraorganicskincare.com